Problème de mise en page lors du téléchargement PDF depuis l’éditeur PDF

Bonjour,

Depuis peu, j’ai un problème avec l’éditeur de PDF Jotform. Lors de la prévisualisation ou de l'impression directe depuis l'éditeur, la mise en page (gras, italique, etc.) s’affiche parfaitement.

En revanche, lorsque je télécharge le PDF, cette mise en forme disparaît complètement. Le texte est bien là, mais sans aucun style appliqué. Si j'imprime, la mise en page fonctionne.

Ce comportement est nouveau : cela fonctionnait sans problème depuis plus de 3 ans.

Pourriez-vous m’indiquer comment résoudre ce souci ? Est-ce un bug connu ou une option que je dois activer différemment ?

Je précise que cela se produit quel que soit le navigateur utilisé.

Merci d’avance pour votre aide rapide.

Hi ArthurTOTEM,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, When I tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi,

Just checking in since it's been quite some time—since June 24th—and the issue is still unresolved. Could you please follow up with your developers and let me know where things stand? This is becoming a bit urgent for us, and I'd really appreciate an update soon.

Thanks for your help!

Best,

Arthur

Hi Arthur,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

Thanks for your patience and understanding while we look into this.

Hi Arthur,

The issue should be resolved now and the text formats you set up should be maintained in the downloaded PDF again. Reach out again if you need any other help.