Paiement

Je suis en RDC, mon paiement via carte VISA ne passe pas, veuillez m’assister

Hi coopeckwilu6,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. Payment issues with VISA cards can sometimes be caused by regional restrictions, bank policies, or gateway settings. Here are some steps you can try:

1. Confirm that your VISA card is authorized for international or online transactions.
2. If possible, use another card or payment option available on the form.
3. Sometimes, clearing the browser cache can resolve payment gateway errors.

If the problem persists, provide more details, such as any error messages you receive during payment or the exact step where the payment fails. This will help us assist you better.

Give it a try and let us know how it goes.