Impossible de contacter le support via le chat en direct

Bonjour,

Nous n'arrivons plus à nous contacter sur nos formulaires, avez vous un problème sur votre site ?

merci

Coopérative Jeune Montagne

Hi Coopérative Jeune Montagne, 

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, although we offer Live Chat Support, there are a limited number of agents available in each time zone. So, sometimes it gets disabled, and you won't see it on our pages. When it is available, you'll see a pop-up if you're logged into your account on most pages, like Form Builder, Jotform Tables, Jotform Inbox, etc. as shown in the lower-right corner of the image below:

If you don't see that option on the page, and you have a question, just reply to this thread, or you can create a Forum Thread from the Contact Us page. We’ll be happy to help. Let me show you how to create a Support Ticket: 

1. On the Contact Jotform Support page, enter a title for your question in the box below ‘How can we help?’
2. In the box below the title, enter some text that explains the situation.
3. Now, scroll down and click on Post Question on the bottom-right side of your screen, and you're good to go.

You can also:

1. Add the link to your form or to the website that you embedded the form into by pasting that into the box in the Add a Link section.
2. Click on Choose File under the Upload a Screenshot section to upload a screenshot of the issue. 
3. Tick Make Private to prevent other users from seeing your question or answer. We recommend selecting this option if the content includes sensitive information. If not, you can leave it unticked so other Jotform users can benefit from the answer.

Once we hear back from you, we'll be able to help you with a solution.