Pas de message de remerciement et impossible de soumettre le formulaire

  • vakwatitud
    Demandé le 9 mars 2025 à 13:54

    bonjour, j'ai testé et fait testé mon formulaire mais aucun message de remerciement n'apparait alors qu'il est bien activé et impossible de soumettre les réponses pour finaliser mon questionnaire. Comment faire svp?

  • Eduardo Jotform Support
    Répondu le 9 mars 2025 à 16:23

    Hi vakwatitude,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, the Thank You page only appears upon submission of the form. As you aren't being able to submit the form, you won't be able to see it. I cloned your form 250484486786069 and I had the same issue about not being able to submit the form. However, I can see that you have several conditions in your form. I disabled the conditions and I tried submitting it again and I had no issues. Check out my result below:

    Pas de message de remerciement et impossible de soumettre le formulaire  Image 1 Screenshot 20

    That being said, double-check the conditions in your form to make sure that there aren't any conflicting conditions.

    Let us know if there’s anything else we can help you with. 

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