Le code d'authentification est envoyé avec un délai de 8 à 10 minutes.

Bonjour, je suis en voyage en ce moment , j'essaye de me connecter pour travailler sur mes formulaires, on me demande un code authentification que je reçois par mail, le problème c'est que je reçois le code après le délai entre 8 et 10 minutes plus tard sur ma boite mail, impossible donc de me connecter via l'ordinateur, par contre sur mon app téléphone, je n'ai pas de soucis, mais je dois travailler sur l'ordinateur.

Cordialement

mon compte est Yassine.Akarkaou1@ac-amiens.fr



Hi Yassine,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, you can add the noreply@jotform.com and the noreply@formresponse.com to your contact list. This should help resolve the issue. In addition, I highly advise you to add the Jotform IP address to your email whitelist to help you receive the authentication code email faster. But if you're still having the same issue after doing this, we'll do a more in-depth investigation and work on finding a solution.

Keep us updated and let us know if you need any more help.