Jotforme ne fonctionne pas sur nos ipads

Bonjour,

J'espère que vous allez bien?

Nous avons un problème avec Jotform sur les tablettes.

Dès qu'un patient arrive vers la fin du formulaire pour signer et soumettre, cela indique l'image ci-joint.

Donc, on aimerait comprendre pourquoi ca bug! Puis, nous avons fait la dernière mise à jour et nous avons même redémarré les tablettes iPad.

Merci beaucoup

Passez une belle journée,

Hi Alex,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, For us to have a better understanding of what is happening, can you share with us the Form URL so we can replicate the issue on our end?

Once we hear back from you, we'll be able to help you with this.

Hello, we can continue in English without any problem. So, I am sharing with you the URL of the medical questionnaire that is causing the issue: https://form.jotform.com/201555992648265

In addition to displaying this error message, it also causes the application to crash.

Thank you very much for your help.

Hi Alex,

I cloned your form and tried replicating the issue, but everything works properly. Take a look at the screencast below:

I've gone ahead and cleared your form caches to refresh the form. Can you go ahead and try again to make a test submission? If the same thing happens again, can you tell us what device you're using so we can replicate it on our end?

Once we hear back from you, we'll be able to help you with this.

Hello, everything seems to be working correctly. I did a test, and everything was sent successfully. I will reach out again if the issue happens again.

Thank you very much.

Have a great day!