Mes formulaires restent désactivés

Bonjour,

Après avoir atteint le quotat de stockage, j'ai supprimé de nombreux fichiers.

Je suis à présent en dessous des seuils maximums et pourtant mes formulaires restent désactivés. :(

Comment les réactiver ?

Merci ! :)

Hi CSAFKB,

Thanks for reaching out to Jotform Support. Unfortunately, our French support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Regarding your inquiry, I reviewed your account and can confirm that you are now within the limits of your account thresholds. I cleared your form caches on my end to refresh your forms. Can you give it another try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

Give it a try and let us know if you have any questions.

Thank you!

I can see my forms again. :)

However, I had already cleared my form cache (and browser's cache) and it hadn't changed anything...

Hi CSAFKB,

You're welcome! I'm glad you can see your forms again. It's actually quite normal to experience a slight delay after clearing form and browser caches, especially when account limits have just been adjusted. Sometimes, the system takes a bit of time to fully reflect those changes. I believe everything's back to normal now.

Let us know if you have any other questions.