Le formulaire est actif mais impossible d'y accéder

  • ministereconquete
    Demandé le 26 juillet 2024 à 02:15

    Bonjour

    notre formulaire est activé

    mais impossible d’y accéder.

    pouvez vous svp nous débloquer la situation

  • Chris_L Jotform Support
    Répondu le 26 juillet 2024 à 02:53

    Hi ministereconquete,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I tried to access your form, but I couldn't replicate the issue. Is the issue happening when the user tried to submit the form? Is your form embedded on a website? Can you send us some screenshots of what’s happening? This guide will show you how to do that.

    Once we hear back from you, we'll be able to help you with this.