Problème synchronisation formulaire/airtable

Bonjour,

Je n'arrive pas à comprendre pourquoi mes formulaires ne se synchronisent pas avec mon Airtable, j'ai ce message qui apparait dans le journal d'action "Your record could not be created because the underlying table is externally synced"

Pourriez vous m'aider svp ?

Hi benoit_grouchko,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your form with ID 231235629308051 and was able to see the issue. The error message "Your record could not be created because the underlying table is externally synced" may mean that your Airtable is connected to an external table (e.g. Google Sheet) and that is why the records could not be created.

Could you please let us know what field types are you trying to connect? Also, can you provide us more details on the type of workflow that you are trying to create, so we can better understand what is going on.

As soon as we hear back from you, we'll be able to move forward with this.