E-mails de notification non reçus

Bonjour,

je ne recois pas de notification par Email suite à mes formulaires.

Pouvez vous m'aider

Hi groupetdl,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Take a look at the screenshot below to see my results:

I checked your form and saw that there are four recipient emails that are supposed to get the notification emails. Can you confirm if all emails didn't receive notifications? I checked our Bounce List to see if the email addresses are there, but none of the emails are on the list. I suggest checking your Junk/Spam folder to see whether the emails are there.

If they're not, and if the issue persists, you can remove the Notification Email from your form, and add it again. Let me show you how to do that:

1. In Form Builder, click on Settings in the orange navigation bar at the top part of the page, and go to Emails.
2. Hover your mouse over Notification 1, and click on the trash bin icon.
3. To add it again, click on the Add Email button, and select Notification Email.
4. Go to the Recipients tab, and enter the desired recipient emails. Click on Save.

If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Give it a try and let us know if you need any other help.

Bonjour,
J'ai vérifié tous les dossiers spams et je ne trouve aucune notification.
Bien à vous.
Gratien CADAUGADE
Le jeu. 27 juin 2024 à 17:33, Jotform <noreply> a écrit :
</noreply>...

Hi groupetdl,

Have you tried removing the Notification Email from your form and adding it again? If yes, can we do a test submission on your live form?

As soon as we hear back from you, we can move forward with this.

Bonjour,
oui j'ai supprimé et enregistré de nouveaux les emails de notification.
Vous pouvez effectuez le test.
Bien à vous.
Gratien CADAUGADE
Le jeu. 27 juin 2024 à 18:10, Jotform <noreply> a écrit :
</noreply>...

Hi Gratien,

I made a test submission and I was able to get the notification email. Take a look at the screenshot below:

When I checked our system, it seems that there was no email sent lblanchard@scanline-rochefort.fr and lblanchard@scanline-rochefort.fr. Your email address gcmarketing.tdl@gmail.com was on the bounce list so I've gone ahead and remove it.

Can you try to set up your own Custom SMTP Sender? Here's how to do it:

1. In Account Setting, click on Add Sender Email.
2. Fill out the fields using your SMTP credentials.
3. Click on Test Email to check if everything is working.
4. Click on Save Email.

Once you are done setting up a Sender Email, you can then proceed to use it for your Notification/Autoresponder email. Here's how to do it:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
2. Click on Emails on the left side of the screen.
3. Hover your mouse over the Notification email and click on the Pencil icon.
   
   
4. Go to Advanced and scroll down to Sender Email.
5. Select your custom Sender Email and click on Save.

Give it a try and let us know how it goes.