Why are the categories in dropdown not showing?

Bonjour,

Nous constatons lors du remplissage du formulaire que nos catégories n'apparaissent pas :

Hi paulinehery,

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you share the link to your form, so I can check it out and help you with a solution?

As soon as we hear back from you, we can move forward with a solution.

Hello,

There is no problem at all with communicating with English support if it can save time. Here is the link to the problematic form: https://form.jotform.com/240564819276364

Please note that the categories are displayed in the form once published, but they do not appear in the creation mode.

Thank you for your assistance.

Best regards,

Pauline

Hi paulinehery,

We have forwarded this issue to our relevant team. Please give us more time to check on this.

We will get back to you as soon as possible, we appreciate your patience on this.

Hi paulinehery,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developer team. Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi @paulinehery;

This issue has been resolved. If you require further assistance, please feel free to contact us.