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dechasteDemandé le 13 avril 2024 à 14:42
Bonjour,
Je viens de créer (pendant de longues heures...) un formulaire sur votre site mais je ne parviens absolument pas à me souvenir des identifiants et mot de passe de mon compte... J'ai du mettre n'importe quoi je pense...
Peut être pouvez vous m'aider? Il s'agit du formulaire accessible à cette adresse : https://eu-submit.jotform.com/241034643524348
Merci !
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Ericson_B Jotform SupportRépondu le 13 avril 2024 à 15:25
Hi dechaste,
Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, coming back to your question, form is saved under the Jotform account with the username tnecnived2, and t*****ed2@l***te.n*t is the email address associated with it. You can reset it if you know this email address but can't remember the password. Let me take you through it:
1. Go to the Jotform Main Page and click on Login.
2. On the login screen, click on Forgot Password.
3. Enter your email address and then click on Send Reset Instructions.
4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.
5. Enter your new password, enter it again to verify it, and then click on Create a New Password.
Your new password is now set and you can use it to log into your Jotform account.
Let us know if you have any other questions.