ma sale un mensaje de his conversation is hanled by an IA Agent of @jotform_official

cada mensaje que envia dice: this conversation is hanled by an IA Agent of @jotform_official, esto siempre aparecera en cada mensaje que envie a un cliente?

Hi Patryck,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand you are concerned with the Jotform AI Chatbot product containing the Jotform AI watermark. Let me know if I'm misunderstanding that at all.

It's correct, I'm noticing that the AI ​​bot is responding with a message and adding a user to the messages it responds to via Instagram. I think this could result in a problem since it mostly responds in English for that part while the rest of the text responds in Spanish. This is causing confusion for customers. I want to know if this will always happen or can I remove it?

Hi Patryck,

To clarify, the 'handled by an AI Agent of @jotform_official' note is part of the current Jotform AI watermarking feature, which helps users know when a response comes from the AI instead of a human. At the moment, this message is automatically included and can’t be removed or customized.

About the mixed language responses you mentioned, Jotform's AI phone answering system supports multiple languages to serve a diverse customer base. But sometimes the AI may respond in English for certain parts while the rest of the message is in another language like Spanish. You might consider setting the preferred language for your AI interactions. Let me show you how:

1. In AI Agent Builder, in the blue navigation bar at the top of the page, click on Train.
2. In the menu on the left side of the page, click on AI Persona.
3. On the right, click on the Default Language Dropdown menu and select your preferred language.

We have a guide about How to Customize Your AI Agent’s Language that you can check out.

Let us know if you need any more help.