Mensaje de error: Se alcanzó el límite del agente de IA, pero el uso de la cuenta no muestra límite alcanzado

Buenas tardes,

Estoy intentando agregar informacion a un agente IA pero me sale un mensaje que se ha alcanzado el limite. Sin embargo al consultar el consumo me aparece que solo he gastado 7.435 de 50.000.000 disponibles.

Adjunto evidencias

Hi Deivis,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I see that the email address you used in this thread isn't associated with any Jotform AI Agent. Could you share with us the account's username, email address, or the AI Agent link, for us to check more into it?

Once we heard back from you, we'll be able to help you with it.

Hi Deivis,

I apologized to have missed the provided username on the screenshot. I have checked on the associated account, Datatrack. I see that the account usage isn't reached, so I have refreshed your account usage so it'll reflect on the latest count just in case, and clear your form cache. Could you check again to see if the issue still persists?

Let us know if you need any more help.