Suspensión de mi cuenta

Good evening,

It's a pleasure to greet you.

I would like to know why my account is suspended, since on July 12, 2025, I received an email from you saying that the money would be refunded in 5 to 7 days and that the account was active on a Starter plan.

I have attached a screenshot of the email I received.

I appreciate any support you can provide.

screenshot

staba en proceso el reembolso de mi dinero y la ac

Hi Leasley,

Thank you for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Thanks, Kenneth.

Perfect, I also use the translator and we can understand each other without problems.

I appreciate any help you can give me.

Hello there,

Thanks for patiently waiting. Your account was suspended because your last 3 invoices have been disputed. Since they've been resolved, we've decided to reactivate your account.

You may now log back in and upgrade again but please note that if any of your future payments get disputed, Jotform may no longer consider reactivating the account.

Let us know if you have further questions.