¿Por qué no se carga el Generador de reportes Visuales?

No carga el apartado de "Generador de reportes visuales". Y tampoco puedo escribir en el recuadro que viene justo debajo de este. Necesito ayuda con e

Hi Alejandra,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I'll need a bit of time to look into it. I'll get back to you as soon as I can.

Thanks for your patience, we appreciate it.

Hi Alejandra,

We cloned your form and tested it to see if we could replicate the issue, but everything was working properly. Check out the screencast below to see the test results:

Could you try clearing your browser cache or accessing the Visual Report Generator using a different browser to see if that helps? Cached data or browser-specific behavior can cause loading issues. If the issue persists, we’ll just need access to your account so we can take a closer look at the issue. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.