Se alcanzó el límite de documentos firmados

Buenos días,

Creo que ha habido algún error con nuestra cuenta. Me han informado que he alcanzado el límite mensual de envíos, pero al revisar mi historial, considero que no he utilizado todo el crédito disponible. ¿Podrían por favor revisar mi cuenta y confirmarme si todo está en orden?

Agradezco de antemano su atención y quedo a la espera de su respuesta.

Saludos cordiales,

Hi 2022mycasa,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and saw that you're over your Monthly Signed Documents limit. The Signed Documents limit represents the number of completed signing processes your account can handle every month. You can also check our guide about Understanding Your Account Usage and Limits to learn more. You can either upgrade your account, or wait for your monthly limits to reset, which happens every first day of the month.

Let us know if you have any other questions.