La identificación única que se muestra en la tabla de Jotform es diferente de la que se muestra en el documento PDF

Hola Muy buen dia Eduardo como estas?
te cuentoq ue el problema se habia solucionado, pero ahora nuevamente tengo el mismo inconveniente,
te agradezco tu ayuda

saludos

Hi Clara,

Our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. 

Now, just to clarify, the issue you had with the unique ID showing different between the Jotform Table and PDF document, is now happening again, is that correct? I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.