Cómo purgar el envío eliminado para liberar espacio

  • IDIMAS
    Fecha de consulta 20 de diciembre de 2024, 14:06

    Me gustaría saber como eliminar respuestas de formularios junto a la documentación aportada para liberar espacio.


    Muchas gracias.

    Un saludo.

  • Rhina Jotform Support
    Fecha de respuesta 20 de diciembre de 2024, 17:23

    Hi IDIMAS,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, after deleting the submission, it takes 30 days for the system to automatically purge the deleted submissions. However, you can manually purge the deleted submissions on your Trash to free up available upload storage. Let me show you how:

    1. To view the Trashed entries, Click on the 3 dot icon on your Tables page and select Trashed Entries.Overlimit: How to purge deleted submissions trashed entries? Image 1 Screenshot 30 Screenshot 10

    2. On the next prompt, select the entry you want to delete and click on Delete Forever to permanently delete the submission.

    Overlimit: How to purge deleted submissions trashed entries? Image 2 Screenshot 41 Screenshot 21Deleting and purging the trashed data will free up space on your account. The deleted data will no longer count or go against your available space. Before deleting your submission, make sure to download the submissions first so you have a back-up copy.

    Reach out again if there's anything else we can help you with.