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nadadoresuniFecha de consulta 24 de septiembre de 2024, 15:44
Buenas tardes, todos mis usuarios reportan el mismo error al darle click a "Enviar". Les aparece esto en vez de la pantalla de confirmación.
El formulario es el siguiente: https://form.jotform.com/242470377057661
Page URL: https://form.jotform.com/242470377057661 -
Jefferson Jotform SupportFecha de respuesta 24 de septiembre de 2024, 17:10
Hi nadadoresuni,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, when I tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers.
In the meantime, reach out again if there’s anything else we can do for you.
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nadadoresuniFecha de respuesta 25 de septiembre de 2024, 11:55
Good morning,
Still I have the same problem,
How much time will it take to fix it?
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Jefferson Jotform SupportFecha de respuesta 25 de septiembre de 2024, 12:05
Hi nadadoresuni,
We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.
Thanks for your patience and understanding, we appreciate it.
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nadadoresuniFecha de respuesta 27 de septiembre de 2024, 9:59
Hello,
Is there any news?
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Jefferson Jotform SupportFecha de respuesta 27 de septiembre de 2024, 10:20
Hi nadadoresuni,
We understand that this is taking longer to solve than expected. We need just a bit more time to come up with a solution. We’ll get back to you as soon as I have one.
We appreciate your patience while we work on a solution.