Mi formulario esta teniendo problemas para recibir respuestas

  • rommeltobias
    Fecha de consulta 26 de agosto de 2024, 15:08

    Mi formulario esta teniendo problemas para recibir respuestas, las personas que lo están llenando les aparece que no es posible enviar la información.

    https://form.jotform.com/242317207484859



  • Paul Janver Jotform Support
    Fecha de respuesta 26 de agosto de 2024, 15:49

    Hi rommeltobias,

    Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, when I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    Mi formulario esta teniendo problemas para recibir respuestas Image 1 Screenshot 20

    I cleared your form cache as a precaution. Clearing form cache is one of the ways to troubleshoot or refresh your forms. It won’t cause you to lose any data, and it’s safe and easy to perform.

    Can you give it another try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.