Paypal Checkout wird übersprungen

Beim Checkout mit Paypal wird nur kurz das Paypalfenster angezeigt und anschließend direkt das Formular abgeschickt. Leider ohne Bezahlung und Meldung.

Hi Daniel,

I have cleared your form cache.
May I ask you to once disconnect the PayPal integration, and re-enter your PayPal credentials to reconnect?



If the issue would still persist, please let us know.

If you want to receive support in German, please let us know and we will forward your message to our German-speaking support members.

Hi,

thanks for the reply. I disconnected and entered my credentials again to reconnect. The issue still persists. When I click on the PayPal Checkout the PayPal pop up window appears, but closes before really loading and I am forwarded to the Thank you page.






What else can I do?




Jotform <noreply@jotform.com> hat am 19.10.2021 02:16 geschrieben:









































There’s a new response on your question:


Paypal Checkout wird übersprungen



























Hi Daniel,I have cleared your form cache.May I ask you to once disconnect the PayPal integration, and re-enter your PayPal credentials to reconnect?If the issue would still persist, please let us know.If you want to receive support in German, please let us know and we will forward your message to our German-speaking support members.





























Answered by


Laura_L
















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111 Pine St. Suite 1815, San Francisco, CA 94111













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Hi Daniel,

PayPal Checkout requires a PayPal Business account, as PayPal Personal is for PayPal Personal accounts.

Could you please try to switch to PayPal personal:

Please give it a try and let us know how it goes.
Thank you.
Best.

Hi,

I used a PayPal business account on purpose since this is a company. Here it is in the account:










According to PayPal Jotform has the necessary permissions:










Could it be necessary to integrate with PayPal Pro and direct API?






Regards
Daniel







Jotform <noreply@jotform.com> hat am 19.10.2021 11:53 geschrieben:









































There’s a new response on your question:


Paypal Checkout wird übersprungen



























Hi Daniel,PayPal Checkout requires a PayPal Business account, as PayPal Personal is for PayPal Personal accounts.Could you please try to switch to PayPal personal:Please give it a try and let us know how it goes.Thank you.Best.





























Answered by


Rosa_C
















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111 Pine St. Suite 1815, San Francisco, CA 94111













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Hi Daniel,

You can use Paypal Pro if you have a PayPal business account.

Guide: https://www.jotform.com/help/458-how-to-integrate-form-with-paypal-pro

Let us know if you need further assistance.

Hi,

I was not able to use PayPal Pro, since I assume the credentials are not working for this. So the issue with the Paypal business integration is persistent. What can I do?






I can produce a screen recording to show the issue. I already tried with different machines to make sure it is not based on my desktop.




Jotform <noreply@jotform.com> hat am 19.10.2021 14:57 geschrieben:









































There’s a new response on your question:


Paypal Checkout wird übersprungen



























Hi Daniel,You can use Paypal Pro if you have a PayPal business account.Guide: https://www.jotform.com/help/458-how-to-integrate-form-with-paypal-proLet us know if you need further assistance.





























Answered by


Mianala
















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111 Pine St. Suite 1815, San Francisco, CA 94111













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Hi Daniel,

We are sorry to hear that the issue is still persisting.

Can I double-confirm something; you mentioned that you were not able to use PayPal Pro.
Both PayPal Pro and PayPal Business integrations require a business-type account with PayPal.
Can I double-confirm that your PayPal account is not a standard account, but a business-type account?

For testing purposes, if you try to change the current PayPal integration to "PayPal Personal" on your form, and try to connect, are you able to connect the integration?