Error E425 on AI Chatbot

Hi ElementsAI,

Thanks for reaching out to Jotform Support. The warning message you're getting suggests there might be an issue with how the embed code is integrated into your site. Based on the information available, here are some important points and recommendations to help you resolve this issue:

The best way to embed your AI agent is to use the embed codes provided directly from the AI Agent Builder under the Publish tab. You can select from different embed styles depending on your needs. Let me show you how to get the correct embed code:

1. In AI Agent Builder, in the blue navigation bar at the top of the page, click on Publish.
2. Next, scroll down and you'll see Embed Style.
3. Now, choose your preferred embed style and click Copy Code to get the embed snippet.

Make sure you are using the exact embed code generated by the AI Agent Builder and not mixing different methods. Also, ensure that the embed code is placed correctly in your layout or page, respecting the loading strategy as suggested.

If the issue continues, it might be related to how your site handles scripts or iframe embeds. In that case, you may want to check for any JavaScript errors on your site console or conflicts with other scripts. Since this issue is specific to your site setup, you might need to work with your web developer to verify the integration or try embedding the agent on a simpler test page to isolate the issue.

Let us know if you have any other questions.

No, Because i also triggered it in preview mode

Hi ElementsAI,

To troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution.

Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted. 

Once we hear back from you, we'll be able to help you with this.

Yeah sure.

Hi ElementsAI,

I cloned your AI Agent and was not able to replicate the issue. Check out the screenshot below to see my results:

I cleared the form cache to refresh the data. You can check this guide on How to Clear Your Form Cache. Can you make a new test and see how it goes? If the issue persists, can you allow us to make a live test on your AI Agent?

Also can you share a quick screen recording of what’s happening so we can try to replicate it on our end? You can upload it to Google Drive, Dropbox, or record with Loom and send us the link.

Let us know if there’s anything else we can help you with. 

It was at another Agent again, its taking verry Long before this Happens.

Hi ElementsAI,

Since we're not able to replicate the issue to understand where it comes from, I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.