Upgrade auf Bronze

Sehr geehrte Damen und Herren,

Wir wollten ein Upgrade auf Bronze durchführen, leider kam es mehrfach zu Fehlern bei der Zahlung. Trotz PayPal oder Kreditkartenzahlung bekamen wir immer wieder Fehlermeldungen.

Hi telemobilgoetz,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.

We appreciate your patience while we work on a solution.

Hi telemobilgoetz,

I just heard back from the related team. According to the error messages you encountered, you didn't successfully pass the security check. You can contact your issuing bank for further assistance or use another card.

Reach out again if there’s anything else we can help you with.

Hello Support,

Since we can make all other payments using this PayPal account or credit card, the problem isn't ours. If possible, we would like to complete the purchase via invoice and direct payment.

Hi telemobilgoetz,

You can purchase the plan at full price using this link. Once upgraded successfully, we'll issue a refund to match the sale.

Reach out again if you need any other help.