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Ich habe anfangs Juni eine Gratis Umfrage erstellt. Nun kann ich mich nicht mehr Anmelden? Ich bekomme auch keine neue Mail fürs Passwort

Hi Jacqueline,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked the email address you shared, but I couldn’t find any account linked to it. It’s possible the account’s under a different email, so you might want to try resetting the password using any other email addresses you have access to. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

If you’ve already tried all your emails and still can’t access the account, you can fill out and submit the form on this page. Our team will get in touch with you soon with the next steps.

Let us know if there’s anything else we can help you with.