Ich kann das E-Mail-Konto für ausgehende E-Mails nicht einrichten.

Der Email Account für die Ausgangsmails lässt sich nicht einrichten. Hier benötige ich Hilfe.

Hi Henrieta,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, are you referring to setting up your own Custom SMTP Sender? If so, here's how to do it:

1. In Account Setting, click on Add Sender Email Button.

2. Click Custom from the pop-up window.

3. Fill out the fields using your SMTP credentials.

Once done setting up a Sender Email, you can then proceed to use it for your Notification/Autoresponder email. Here's how:

1. In Form Builder, click on Settings from the top navigation bar.

2. Select Emails from the left menu.

3. Hover your cursor over the Notification Email and click on the Pencil button.

4. Go to the Advanced Tab.

5. Scroll down and change the Sender Email using the dropdown, then click on Save.

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? You can also take a screenshot of what’s happening and send it to us. We’ve got a guide here that’ll show you how to do that.

Once we hear back from you, we'll be able to help you with this.