Gesperrtes Konto

Ich komme nicht mehr in mein Konto rein. Mit der Bitte um Freischaltung. DAnke

Hi Ingrun,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I’ve reached out to the related team about this. Once they look into things, they'll reply to you here on this thread.

Reach out again if you need any other help.

Hi Ingrun,

Thanks for reaching out to Jotform Support. We noticed that a dispute’s been filed on your account regarding Invoice ID INV-46523645881-1748433828 for the amount of €408.00. This dispute was filed using Paypal email aqualife@web.de under the name Ingrun Schütze. 

It’s our policy that any account with an active dispute is automatically suspended, which limits access to your account and any associated data, and it can take several weeks or even months to resolve through standard channels.

If you need access to your account and data sooner or need a refund, canceling the dispute will allow us to reactivate your account quickly, and issue any eligible refunds directly. To move forward with the reactivation and refund, we’ll just need you to send us proof of the dispute cancellation.

Withdrawing the dispute in Paypal is very easy, and you can find the steps here.

Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Ich habe den Betrag zurückgehen lassen, da ich von meinem Rücktrittsrecht gebrauch machen wollte. Hier wollten Sie mir den Betrag jedoch nicht zurücküberweisen.

Ich habe das Bronzeabo gekündigt und wollte den Betrag zurück haben. Habe mich nun selbst runter auf den Basisaccount gemacht und erwarte, dass mein Konto wieder geöffnet wird.

Ich habe innerhalb der ersten 10 Tage den Rücktritt und der Bitte um Rückbuchung angeschrieben und es ist nichts passiert. Deswegen liess ich den Betrag zurückgehen.

Mit der Bitte um Freischaltung meines Kontos

und freundlichen Grüssen

Ingrun Schütze

Hi Ingrun,

Just to confirm, have you already withdrawn your dispute in your PayPal account as previously mentioned by my colleague, Billy? If not, you can withdraw the dispute so we can reactivate your account and issue any eligible refunds directly. I tried translating your latest response, but the details were unclear about the dispute withdrawal and account reactivation.

Once we hear back from you, we'll be able to help you with this.