Die Übermittlung wurde von den Kunden bestätigt, aber ich habe sie nicht erhalten.

Sehr geehrte Damen und Herren,

ich habe leider ein Problem mit Formular 240771836641056.
Eine Nutzerin hat mir telefonisch mitgeteilt, dass die Anmeldung darüber zunächst nicht funktionierte. Nun hat es aber geklappt, denn sie hat eine Bestätigungsmail erhalten. Leider habe ich weder im Backend noch in meinem Mail-Postfach die Daten aus der Anmeldung. Über die Anmeldung habe ich wiederum auch nur telefonisch erfahren.

Können Sie mir sagen, welches Problem hier vorliegt?

Mit freundlichen Grüßen

Johanna Seiler

Hi Johanna,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand that although the registration was confirmed by the customer, it's not showing on your end. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I cleared your form's cache which should help. Can you try it from your end and see how it goes? If your submission to your form went through, I suggest asking your customer to fill out your form again and make sure that it's submitted up to the thank you page.

Give it a try and let us know if you need any help.

Hi Raymond,

thanks for your message and for clearing the cache. The registration period for our “Pfingsti” has now closed. I got the missing information from the participant's mother already. 

Is it possible to trace who received a reply email over 12 days ago? Form Analytics only shows traffic up to 12 days ago. However, the registration should be a bit older.

I am interested to know how it is possible that a reply email went out without us receiving any information and whether or how this was noted by the system.

Best regards from Germany

Johanna

Hi Johanna,

Unfortunately, not all your forms have Autoresponder Emails, but you can always view your mail logs. You can easily View Your Form Email Logs in your account settings. Let me show you how:

1. Go to the History tab on your Account Settings page.
2. Click on All Actions in the top-right corner of the History page, and in the dropdown menu that opens, scroll down to the bottom and select Emails.
3. Click on the External Link icon on the right side of the Form ID to open the email of the related submission.

If that's not exactly what you're looking for, can you explain a bit more about what you mean when you say reply email?

Let us know if you need any more help.

Hi Raymond,

thank you very much! That really helps me. 

I am now waiting for a screenshot from the participant's mother, which is supposed to show that they have received a confirmation from Jotform. I haven't actually found an outgoing email to them in my inbox.

When I have the screenshot, I will probably contact you again.

Until then, have a good time!

Johanna