Subscription Inquiry from support_support701

Hallo! Sie haben versehentlich ein jährliches Abonnement abgeschlossen und möchten es auf monatlich ändern. Ich helfe Ihnen gerne weiter. Bitte beachten Sie, dass wir Ihre Anfrage prüfen und die besten Optionen für eine Änderung Ihres Abonnements besprechen können.

Hi support_support701, 

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We have forwarded this to the relevant team to check it further. We will circle back to this thread once we have an update from them.

Thanks for your patience and understanding, we appreciate it.

Hi support_support701, 

You need to downgrade your subscription to the Gold monthly plan. Then, you can contact us to refund the remaining amount. Let me show you how:

1. In the Jotform Prices Page, click on Upgrade of the Gold Plan.

2. Select the Monthly Gold Plan and click on Update.

Let us know if you have any other questions.

Hi, thank you so much! I just upgraded the account to a monthly Gold version. Could you please issue a refund for the previous payment, or let me know how I can request it?

Best regards,

Lena Holzknecht

Hi Lena,

I have forwarded this to the relevant team. We will get back to you as soon as we have an update from them.

Let us know if you have any other questions.

Hi Lena,

We have issued a refund of €689.78 for your latest payment. The money will be in your account within 5-7 business days.

Let us know if you have any other questions.

Amazing, thank you!