Formular berechnet nicht den korrekten Gesamtbetrag.

Hallo,

mir ist anhand folgendem Formular aufgefallen, das der Shop die einzelnen Komponenten falsch berechnet.

Hier das Formular: https://eu.jotform.com/inbox/240511351001333/archive/6152843110769059691

Im Shop wird ein Gesamtbetrag von 752,80€ berechnet.

Wenn ich alles einzeln ausrechne, komme ich auf einen Betrag von 1130,80€

Wo könnte hier der Fehler liegen?

Beste Grüße

Patrick

Hi Patrick,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found that there seems to be some missing fields in your Form Calculation widgets. Check out the screencast below for reference:

Can you explain a bit more about how your calculation should run? Can you share with us what are the fields that should be included in your calculation? It'll help us understand the issue better if you can share with us a screencast of how you'd like the calculation to run. You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.