Downgrade: What will happen to my data?

Hallo,

ich möchte mein gebuchtes paket downgraden auf Free.

Was passiert mit meinen Daten, bleiben diese in der Free-Variante erhalten?

Hi Bockamp,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when you downgrade to the Starter plan, your forms will remain accessible as long as you do not exceed the limits of the Starter plan, which includes a maximum of 500 total submissions. Your data will still be securely stored, and you can continue to use your forms without any issues as long as you stay within the submission limits.

You are also allowed to have 5 active forms, this means that if you have more than 5 forms, only five will be active and others will be disabled. The disabled form will stay in your account and will not be deleted and will remain in the account in case if you downgrade the subscription back to the starter plan. We've got a guide about Understanding Your Account Usage and Limits that will help you do it.

Let us know if there’s anything else we can help you with.