Geld zurück Bronze Mitgliedschaft

Hallo,

ich habe für diesen Monat eine Bronze Mitgliedschaft abgeschlossen, und ein Formular bei euch laufen.

Ich bin leider sehr unzufrieden da es ständig doppelbuchungen sendet obwohl die Verkäufer keinen weiteren Tisch geordert haben.
Ehrlich gesagt hätte ich gerne mein Geld wieder.

Es kam jetzt schon 8 Mal vor das eine Antwort mehrfach kam. Das ist wirklich sehr ärgerlich und arbeitsaufwendig.

Freundliche Grüße
Jasmin Romeis

Hi Basar,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, are you referring to the Ticket purchase widget in the form 25. Kindersachenbasar? If yes, then when I checked out the ticket purchase widget, I noted that you've set 1 in the minimum selection. To avoid your form filler selecting more than one booking, you'll need to set 1 in the Maximum selection as well. This will limit the table selection. Let me show you how:

1. Open your form in Form Builder, and in the orange navigation bar at the top of the screen, scroll down and click on the Ticket Purchase widget.
2. Select the Wand Icon to open Widget Settings.
3. Enter 1 in the Max Selection box. Click on the blue UPDATE button. That's it.

Give it a try and let us know if you need any help.

Hello,

no that was not the Problem.

I have several times the same Booking!

Ich versuche es lieber in deutsch.

Beispiel: Frau M. hat am 1.3.25 einen Tisch gebucht. So wurde es auch in der Excel Liste vermerkt. Dann kam am 3.3.25 nochmal eine Buchung von Frau M. Diese hat Sie aber gar nicht getätigt.
Also stimmt die ganze Liste nicht, und ich kann mich nicht darauf verlassen.

I hope you understand my Problem.

Best regards
Jasmin Romeis

Hi Jasmin,

Can you share the submission ID of the duplicate submissions? To check the issue properly, we’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

In the meantime, you can try to limit your duplicate submissions by enabling Unique Field or Unique Submission on your form. You can check out this guide about How to Set Form Limits Based on a Unique Field and How to Set Unique Submissions on a Form for more information.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.