Abonnement kündigen

Schönen Guten Tag, ich möchte mein Abonnement kündigen.

Einfach nur unter "Account löschen" und das ist das abo gekündigt?

Besten Dank für eine schnelle Antwort.

Mit freundlichen Grüßen.

S. Buschow

Hi Sansibar,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, let me walk you through on how to cancel the subscription. You can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. Cancel subscription means you won't be charged for the next month.

Let us know if you need any more help.

Thank you!