Problem mit Integration zu Google Drive

  • Heiko_Weiland
    Gefragt am 9. August 2024 um 05:56

    Die Integration zu Google Drive funktioniert nicht (mehr) - betrifft das unten verlinkte Formular. Das ausgefüllte Formular landet nach dem Absenden nicht bei Drive und es wird auch kein PDF erstellt

  • Kris Ann Jotform Support
    Geantwortet am 9. August 2024 um 08:36

    Hi Heiko,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your issue. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my result:

    Problem mit Integration zu Google Drive Image 1 Screenshot 30

    Can you try to re-integrate the Google Drive into your form? This is to refresh the connection of the integration and the form. Let me show you how:

    1. In Form Builder, click on the Settings tab.

    2. Click on the Integrations tab on the left panel and select Google Drive from the options.

    3. Click on the 3 Vertical dots and select Delete Action.

    4. After that, re-integrate your form to Google Drive then, click on the Save button.

    Problem mit Integration zu Google Drive Image 2 Screenshot 41

    Give it a try and let us know how it goes.