Problem bei Datentransfer von Jotform zu Dropbox

Hallo,

wir haben manchmal das Problem, dass entweder keine Daten von Jotform an unsere Dropbox übermittelt werden oder nur ein Teil. Die Übersicht mit Namen und Nachricht des Kundens wird ebenfalls nicht mitgesendet.

Bei Jotform ist alles vorhanden, eine E-Mail mit allen wichtigen Angaben bekommen wir auf unseren Mail-Client. Nur der Transfer auf die Dropbox stimmt nicht überein und ist nicht vollständig.

Was kann man da machen?

Vielen Dank.

Matthias von Abteilung7.de

Hi Matthias,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but it appeared to be working as expected. Check out this screencast below:

To confirm, this problem is happening to some submissions, but other submissions are being forwarded without a problem, is this correct? If so, most of the time, removing the integration and then adding it back usually resolves this kind of problem. Let me show you how:

1. In Form Builder, click on Settings from the top bar menu, and click on Integrations from the left panel menu.
2. Next, click the Dropbox icon, hover your mouse over the Action created, click on the Three Vertical Dots icon, click on Delete Action, and select Yes, Discard.
3. Then, click on the + Add New Action, click on Add Action, configure the integration settings, and click on Save.

Give it a try and let us know how it goes.

Thanks for the fast support.

We give it a try and contact you again.

Nice evening and kind regards,

Matthias