PDF Vorschau

Bei der PDF Vorschau bekomme ich seit heute die Fehlermeldung:

Gefüllte PDF-Dateien können nicht generiert werden.

Dies hat bis jetzt jedoch immer funktioniert und wird auch benötigt da man in dem Fenster auch die Datei downloaden kann.

danke lgE

Hi Erik,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I tested the live form and everything was working properly. Check out the screencast below to see my results:

I have gone ahead and cleared the form cache on our end to refresh the data. Can you also Clear your browser cache then turn off the option Preview PDF Button, and turn if on again? Let me show you how:

1. In Form Builder, click on the Submit button field, then click on the Gear Icon.

2. Click on the Advanced tab, then switch Off the Toggle Switch for the Preview PDF Button option, then turn it On again.

If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

Give it a try and let us know how it goes.