Hintergrund Bild lädt nicht, obwohl es im Admin bereich zu sehen ist

Sehr geehrte Damen und herren, in unserem Formular "Trimble partner conference / Intergeo 2024" haben wir ein hintergrundblid geladen. Im gesamten Admin bereich ist das Bild zu sehen. beim "testen" oder veröffentlichen der Site ist KEIN Hintrgerundbild zu sehen, sonder nur eine weisse Fläche.

Wir wissen nicht, was einzustellen ist.

Vielen dank für eine Info.

Thomas Hoffmann

Hi AFH_HOTELS,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I'm sorry this has happened. Can you try removing your current Page Image on the form and add it again to see if the issue persists? Here's how:

1. In Form Builder, click the paint roller icon on the right side of the page.
2. Under the Colors tab, click the Remove Image text.
3. Once done, you can add the image again.

I also advise clearing your form caches. Here's how:

• On your My Forms page, hover your mouse on your Profile Avatar icon.
• In the window that opens, click on Settings.

• In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

You can also check this guide for more information about clearing caches.

Keep us updated and let us know if you need any more help.