AI Phone Answering
AI Phone Answering System /

AI Call Answering Service for SMB

Seamless Call Management Anytime, Anywhere

Jotform’s Virtual Receptionist is designed to help small businesses provide professional, round-the-clock phone support without the need for a full-time team. Powered by advanced AI, this solution handles calls, schedules appointments, answers FAQs, and ensures you never miss an opportunity to connect with your customers.

A woman is talking with an AI Agent Create your AI Agent

How to Build SMB Virtual Receptionist

A woman is smiling and next to her there are blocks that indicates training options

Add Knowledge & Set Behavior

Teach your AI with FAQs, product details, or policies to ensure accurate responses to common inquiries. Define the AI’s personality and voice to match your brand, and set escalation rules for when to involve a human.

A woman is filling country and area code and get her dedicated phone number

Get a Dedicated Phone Number

Purchase a phone number to integrate with your AI system. This provides seamless call handling and ensures a professional experience for your customers.

A mobile phone that showing Phone Agent calling screen

Activate and Optimize

Launch the system to handle calls, schedule appointments, and route inquiries. Continuously monitor its performance and adjust settings as needed for optimal results.

Benefits of Jotform AI Phone Agent

An agent is talking with a man

24/7 Availability

Your virtual receptionist is always on duty, ensuring that customer calls are answered day or night. No more missed calls or lost leads—just consistent, reliable service.

Create your AI Agent
AI Agent is managing phone call between two customers

Call Handling and Routing

Seamlessly manage incoming calls with intelligent routing. Whether directing customers to the right department or handling common queries, your virtual receptionist ensures smooth communication.

Create your AI Agent

Appointment Scheduling

Simplify appointment booking by integrating scheduling directly into your calls. Customers can book services or meetings in real-time without manual follow-up.

Create your AI Agent
An agent suggesting a booking option for customer

FAQ

  • What is a virtual receptionist for a small business?

    A virtual receptionist for a small business is a service that provides professional call answering, live chat support, and customer management. This solution helps businesses maintain high levels of customer service without needing in-house staff.

  • How does a virtual receptionist improve customer service?

    By offering 24/7 availability and personalized interactions, a virtual receptionist ensures that customer inquiries are handled promptly and professionally. This leads to higher satisfaction and retention rates.

  • Can a virtual receptionist handle multiple tasks?

    Yes, a virtual receptionist can manage various tasks such as call answering, appointment scheduling, and lead capture. This versatility allows small businesses to streamline operations and focus on growth.

  • Is the service customizable?

    Absolutely, a virtual receptionist for small businesses can be tailored to fit your specific needs. You can choose the services that best align with your operations and customer expectations.

  • Who Is It For?

    • Small Business Owners Perfect for entrepreneurs looking to maintain a professional image and manage customer calls without hiring additional staff.
    • Health and Wellness Professionals Ideal for clinics, therapists, and trainers who need help scheduling appointments and answering frequently asked questions.
    • Freelancers and Consultants Streamline client communication by automating call handling and ensuring no opportunity is missed while staying focused on work.
    • Service-Based Businesses From cleaning companies to repair services, ensure your customers get quick answers and hassle-free scheduling.
    • Retail and E-Commerce Businesses Provide immediate support for product inquiries, returns, and order tracking without the need for live agents.

  • What if I already have an in-house team?

    A virtual receptionist can complement your in-house team by providing additional support during peak times or covering for staff absences, ensuring consistent service.

Ready to Elevate Your Business Communication?

Try Jotform’s Virtual Receptionist today and give your customers the service they deserve. Start for free and experience the difference AI can make!

Create your AI Agent