Overview

The Admin Console provides access to detailed data and analytics on your Forms. As an admin, you can track both Performance and Submissions through dedicated tabs. Each section gives you specific metrics and visualizations to help monitor form usage and overall engagement across your organization.

Form Analytics

Data in the Analytics tab updates every 5 minutes. 

Performance Tab

The Performance Tab focuses on overall form activity and completion trends across your organization.

Performance Tab Metrics: 

• Created Forms: The total number of forms created across the organization.
• Traffic: The number of form views received in the organization.
• Submissions: The total number of submissions received in the organization.
• Average Completion Rate: The percentage of completed forms in the organization.

Let’s walk through how to reach the Performance tab.

1. In the Admin Console, click on Analytics on the left-hand side of the page.

2. Next, click on Forms to open Form Analysis data.

3. Then, select the Performance tab to view the performance of all forms.

Trends Chart

Under Performance metrics, a Trends Chart is available. This line chart visualizes the metrics above and helps you track your organization’s form performance across a selected date range. You can also decide which metrics to include or exclude and adjust the chart view by daily, weekly, monthly and yearly intervals.

Let’s walk through how to reach the Trends chart.

1. In the Performance tab, first select the desired date range.

2. Next, from the dropdown, choose the metrics to include (e.g., created forms, traffic, submissions, completion rate).

3. Finally, set the view to daily, weekly, monthly, or yearly.

Performance Breakdown

In this section, you will see the distribution of all forms created across the organization based on the selected date range. The list shows each form’s name, the traffic it received, the number of submissions, the completion rate during the selected period, and the form owner.

Let’s walk through the steps together:

1. In the Admin Console, select Forms from Analytics section.

2. Next, click on the Performance tab.

3. Finally, scroll down to the Performance Breakdown list to see all forms.

Tip: By clicking the three-dot action menu next to any form, you can either access analytics for that form or preview the form directly.

Download Form Data

In this section, you can also download Form data, that includes the form ID, the number of submissions, times the form has been submitted and completed, among other things:

1. In Analytics, under Performance, scroll to Performance Breakdown.

2. Click on Download and select how you’d like the file to be downloaded.

Submissions Tab

The Submissions Tab provides insights into how and where your organization’s forms are being filled out.

Submission Metrics:

• Device Type: Submission distribution numbers by device type (Mobile vs. Desktop) in the organization.
• Source: Submission distribution by source (Direct vs. External). Direct is via the form link; External is via the form embedded elsewhere.
• Country: Submission distribution numbers by country in the organization.
• Browser: Submission distribution numbers by browser in the organization.
• Operating System: Submission distribution numbers by operating system (e.g., Windows, macOS, iOS, Android) in the organization.

Submissions Chart

The line chart in the Submissions tab displays the number of submissions received in the selected date range.

Tip: When the date range is selected in the performance tab, the selection will be applied to the line chart in the Submissions tab.

Here, the distribution of submissions is displayed within each card according to the submission metrics mentioned above.

Submission List

Under the Submissions tab, you can view detailed submission information, including submission date, country, IP address, device, browser, operating system, submission ID, and more.

You can also view the submission in the Inbox or the Submission Table. Let’s walk through this process together:

1. In Form Analytics, click on Submissions.

2. Next, scroll down to the Submission List.

3. Click on the three-dot menu next to the submission you’d like to view.

4. Then, select View in Tables or View in Inbox to open the submission.

View Analytics for a Single Form

You can also view the data for a specific Form in the Analytics tab . We’ll walk through steps together:

1. In the Admin Console, click on Analytics on the left-hand side of the page.

2. Next, click on Forms to open Forms data.

3. Then, under the Performance tab, scroll to the bottom of the page.

4. Click on the three-dot menu next to the form you’d like to view analytics for. 

5. Then, click View Analytics.

6.  Finally, under a single form’s Performance tab, you will see cards displaying traffic, submissions, completion rate, and time spent, along with a trends chart visualizing these metrics.

View Submission For a Single Form

Under the Submission tab, you can view submission information, such as location, device type, operating system details within a selected date range.

Let’s walk through this process together:

1. In Form Analytics, click on Submissions.

2. Next, scroll down to the Submission List in all Forms.

3. Click on the three-dot menu next to the submission you’d like to view.

4. Then, select View Form Analytics and open the form’s analytics page.

5. Go to Submissions tab to access the submission details page for the selected form.

6. Finally, scroll down to the Submission List of the specific form.