Thanks for reaching out to Jotform Support. For us to better help you, can we ask for more information about your concern? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do thathere.
Also, can we ask for the link to the form you are having issues with?
Once we have a better idea of what’s going on, we’ll be able to come up with a solution.