I just downloaded the mobile app on my phone and can't seem to be able

  • E
    euporiaestates
    Asked on October 29, 2021 at 12:27 PM

    I just downloaded the mobile app on my phone and can't seem to be able to log in with the same login details I used to signup on this website. Kindly help to fix this please.
    Also, will everyone who I send the mobile form link have to also download the mobile app before they can fill in their info on the form?

    Page URL: https://www.jotform.com/products/mobile-forms/story/
  • Profile Image
    Zahra_S
    Replied on October 29, 2021 at 2:28 PM

    Hi There,

    Thank you for reaching out to us.

    Your account is stable and active. You can reset your password of the account by following this link: https://www.jotform.com/help/489-how-to-reset-jotform-account-password/

    Yes, you can share your forms yo your clients using email or URL (link) and they will be able to view and fill out them directly, without having to download any app. Please check these guides below:

    Where to Find My Form URL?

    How to Send a Form via Email

    Feel free to ask for further assistance.