Unable to access form due to verification process using old email
J
John Dacosta
Asked on September 26, 2025 at 12:04 PM
Hi,
I need to access a form but cannot because its using a old email address for the verification process..
help
Podo: Support AI Agent
Replied on September 26, 2025 at 12:04 PM
Hi John, if you're having trouble accessing your form because of an old email address used for verification, you might consider changing the email address associated with your Jotform account. This way, the ownership and access will transfer to the new email address along with your submission data. If changing the email doesn't fully address your needs, you can also transfer your forms and data to another account. For detailed guidance, you can check out the information available through the "Recover Your Jotform Account" button below. Let me know if you need any more help with this! Recover Your Jotform Account
John
JotForm Support
Replied on September 26, 2025 at 12:45 PM
Hi John,
Thanks for reaching out to Jotform Support. Since you no longer have access to the email address associated with your Jotform account, you won't be able to reset your password or receive account-related emails through that address.
To regain access and edit your form, you will need to recover your Jotform account by following the account recovery process. Please visit the Jotform Account Recovery Guide and fill out the form on that page. This process is designed to help users who have lost access to their email or account.
Once you complete the recovery form and verify your identity, you should be able to update your email address and regain access to your forms for editing.
Give it a try and let us know if there's anything else we can help you with.
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