Received a charge from Fastspring

Hello,

I got a strange charge from Jotform through FastSpring.

I tried to find out where this came from and it says it is through a reseller called FastSpring. I want to understand how i can reverse this since I originally spend for the free version.

Thanks,

Keenan

Hi Keenan Ugarte,

Thanks for reaching out to Jotform Support.

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

I understand you received an unexpected charge of $456.96 for a Jotform Bronze Yearly subscription through FastSpring, even though you've been using the free version. I'm sorry about that. We have escalated your refund request to our refund team. Our team typically responds within 24-48 hours; please use the ticket thread for all updates.

To help our refund team better understand your situation, could you please specify the reason for your refund request? Knowing the details will help us expedite the process and provide a more tailored response.

Let us know if you have any other questions.

I only need the free version at the moment. Who is FastSpring?

Hi Keenan,

Thanks for your message. FastSpring is a third-party reseller and payment processor that Jotform uses to handle subscription payments. When you see a charge from FastSpring, it means the payment was processed through their system on behalf of Jotform.

Since you mentioned you only need the free version, you can cancel the Bronze subscription to avoid future charges. If you want, I can guide you on how to cancel the subscription.

Please let me know how you'd like to proceed.

Yes, can you please refund my charge? let me know how i can do this

Hi Keenan,

I understand that you want to refund the charge. As I mentioned in my first response, we have already escalated your refund request to our refund team. They will review it and get back to you within 24-48 hours.

In the meantime, you may want to check this guide on https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/">How to cancel your Jotform subscription to avoid future charges.