Form Over Quota

Hi Clara,

Thanks for reaching out to Jotform Support. I see from the image you shared that your form has exceeded its allocated quota, which is why you are encountering this error.

Let me help you with that:

1. Check your current plan limits to understand the quota restrictions on your account.
2. Consider upgrading your plan if you need higher submission limits or more storage.
3. Alternatively, you can clear some submissions if you no longer need older data, to free up space.

Give it a try and let us know how it goes.

Hi Clara,

For us to check on your account, can you share with us your account username/password? If you need to free up the upload space, you need to delete your submissions. You can download all the submissions just in case you need them in the future. Let me show you how:

1. On your My Tables page, hover over the form whose data you want to download, and click on View Table.
2. On the upper-right side of the page, click the on Download All button. 
3. Now, select Download as CSV, Excel, or PDF to download your data.

Note that deleting submissions in Jotform Tables does not permanently delete the data. They are kept in the trash folder for 30 days. This allows you to restore submissions as needed. The deleted submissions in the Trashed entries folder must be purged. To permanently delete the trashed submissions. You can follow the steps below:

1. Open the main tab’s menu using the Three-dot icon next to it.
2. Select Trashed entries from the menu.
3. In the Trash panel on the right, choose the submissions to delete, then select Delete Forever.
4. Finally, select Delete in the confirmation dialog.

You can also check our guide about understanding your account usage and limits. Or, you can upgrade your account to a higher plan to increase your Upload space limit. Additionally, you can easily check your account's monthly reset date in Jotform. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Go to Usage in the menu on the left, and beside the Monthly Usage section, you’ll see your limit reset date.

Let us know if you have any other questions.