.zip with all attachments is empty

I am trying to download all of my content so I can back it up locally. I select "download all attachments" and I am sent a link, but the link is to an empty .zip file. Even if I wait for several hours or even days after the link is sent, the attachment is still empty.

What am I doing wrong?

Hi Darcy, thanks for reaching out! When you download all attachments and receive an empty .zip file, it could be due to a few reasons such as the attachments not being properly linked or a temporary glitch in the download process. I recommend trying these steps:

• Clear your browser cache and cookies.
• Ensure that the attachments are actually uploaded and linked to your submissions.
• Try downloading the attachments using a different browser or device.

If the issue persists, please let us know more details like the form name or submission IDs, and we'll help you troubleshoot further!

Hi Darcy,

Could you export your data one more time? Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the screen.

2. In the menu that opens, click on Settings.

3. Next, in the menu on the left, click on Data.

4. Then, click on Download My Data in the Export Data section.

5. In the window that opens, click on Create New Report.

6. In the Select Time Frame section, choose a date range for the submissions you want to download, or select the All Time option to download all data starting from when your account was created.

7. In the Select Data to Export section, check the boxes next to the data you want to export.

8. Then, click on Prepare Download.

Once the file is ready, you'll get an email with a Download button to access your data. Check out the screenshot below to see an example:

That’s it. Reach out again if you have any other questions.