Trying to submit a payment but it didn't go through.

I see you're having trouble submitting a payment. Could you please share the link or ID of the form you're using? I'll check it out and help you figure out what's going on.

Payment to begin our account, not a form.

Hi School,

Thank you for clarifying that the payment issue is related to beginning your account, not a form submission.

The transaction failed message suggests there might be an issue with the payment method or processing. Could you please confirm which payment method you are trying to use? Also, if possible, share any error details or screenshots you have received during the payment attempt.

This information will help us assist you better in resolving the payment issue for your account.

MasterCard

Hi School,

Thank you for the update. A member of our Support Team has now taken over this thread and will assist you further with your payment issue.

I will no longer be responding here, but rest assured, the team will help you resolve this as soon as possible.

Hi schoolintake,

Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Hi schoolintake,

I just heard back from the relevant team, and they’ve confirmed that the payment is being declined by your bank. We suggest to reach out to your bank to resolve the issue, or try using a different payment method instead.

Keep us updated and let us know if you need any more help.