Can't Submit the KYC Form

i keep signing the form and nothing is happening

Hi service570,

Thanks for reaching out to Jotform Support. I’m an AI assistant here to assist you.

It sounds like you are experiencing an issue where the form does not proceed after signing. Let me help you with that:

1. Check your internet connection to ensure it is stable.
2. Try refreshing the page and signing the form again.
3. Clear your browser cache and cookies as this can sometimes resolve submission issues.
4. Try using a different browser or device to see if the issue persists.
5. Ensure that all required fields are filled out before signing the form.

If the problem continues, please provide more details about the form or any error messages you see.

Give it a try and let us know how it goes.

i did all that and still nothing, see attachment

Hi service570,

Thanks for the update. Since you've already tried the basic troubleshooting steps and the issue persists, here are a few additional suggestions:

1. Disable any browser extensions that might interfere with the form functionality, especially ad blockers or script blockers.
2. Try using a different device or network to rule out any device-specific or network-related issues.
3. Ensure your browser is up to date as outdated browsers can cause unexpected behavior.
4. Check if the form has any conditional logic or required fields that might be preventing submission after signing.
5. Try clearing your browser cache again just before signing and submitting the form.

If these steps do not resolve the issue, please provide more details about the form or any error messages you encounter.

i did that and still nothing

Hi service570,

Since the issue persists despite all troubleshooting steps, it might be related to a more specific problem with the form or your account environment.

Here are a few additional recommendations:

1. Try accessing the form from a different network to rule out any network restrictions or firewall issues.
2. Check if the form owner has set any restrictions or approval workflows that might be affecting the submission process.
3. Review the form's conditional logic and required fields to ensure nothing is blocking the submission after signing.
4. Consider duplicating the form and testing the duplicate to see if the issue persists there.
5. Contact the form owner or administrator to verify if there are any known issues or settings that could cause this behavior.

If none of these steps resolve the issue, the problem might require deeper investigation on the form's configuration or system side.

you are no help!!!!!!!!!!!!!!!!!!!!!!!!!!!

i signed and i did everything you asked!!!!!!!!!!!!!!!!!!

Hi service570,

I'm sorry to hear about your frustration. I understand that you've tried all the suggested steps without success. To ensure you get the assistance you need, I am escalating this issue to a human support agent who will be able to help you further.

Hi service570,

I accessed the KYC form and can't replicate the issue. Check out the screencast below to see the result:

From your screenshot, you entered your name instead of the exact phrase I authorize Jotform to remove the fields violating your terms from my forms in the Short Text field. This is why the Submit button isn’t showing. You need to enter the correct text as required to proceed with submitting the form.

Give it a try and let us know if you need any help.