Jotform App Not Loading on Mobile Browser

app space capacity was reached and then shut down nut i freed up space and the app is still not working on mobile devices.

Hi Ruben,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your app not working on mobile devices after freeing up space, please ensure that the app is properly restarted on your mobile device. Sometimes, even after freeing up space, the app may need to be closed completely and reopened or the device restarted to recognize the freed space.

If the issue persists, please check if there are any updates available for the app or your mobile operating system, as outdated versions can cause functionality problems.

Let me know if you need further assistance with this.

Give it a try and let us know how it goes.

Hi Ruben,

Thanks for reaching out to Jotform Support. You can try logging out of your account and logging back in. This will likely resolve your issue. If not, try clearing the app data or uninstalling and reinstalling the app.

Give it a try and let us know how it goes.

ive tried all this. now even the website isnt loading on my mobile

Hi Ruben,

Thanks for the update and for trying the suggested steps. Since the app and website are still not working on your mobile device even after freeing up space and performing troubleshooting steps like restarting, logging out, clearing data, and reinstalling, it seems there might be a deeper issue affecting access on mobile.

Unfortunately, I don't have additional specific information on this issue from our knowledge base at the moment. It might be related to network connectivity, browser settings, or a temporary service disruption.

As a next step, you could try accessing the website and app from a different mobile network or device to see if the problem persists. Also, clearing your mobile browser cache or trying a different browser might help with the website loading issue.

Give these a try and let us know how it goes.

ive tried on multiple networks, and browsers. nothing works

Hi Ruben,

Thank you for letting us know that you have tried multiple networks and browsers but the issue still persists. Unfortunately, there is no additional information available in our knowledge base regarding this specific issue at the moment.

If the problem continues, it might be worth checking if there are any restrictions or security settings on your mobile device that could be blocking access to the app or website. Also, testing on a different mobile device could help determine if the issue is device-specific.

If your issue persists after trying these, please let us know.

Hi Ruben,

Based on your screenshots, it looks like you’re currently accessing Jotform through your mobile browser. Since you mentioned the issue happens even after trying multiple networks and browsers, this may be related to either the browser cache or compatibility with the device. To better narrow this down, can you let us know the following details?

• Device model and OS version, for example, Samsung Galaxy S22, Android 13 / iPhone 14, iOS 17
• Browser you’re currently using

Try clearing your mobile browser's cache and cookies, as old data may hinder proper loading by following the steps in this guide. Ensure your system and browser are updated, as outdated versions can cause issues. Since you’re using Jotform in the browser, consider using the Jotform Mobile App for a smoother experience.

Keep us updated and let us know if you need any more help.