I am having problems with custom response emails.

  • M
    Monzona Whaley
    Asked on September 25, 2025 at 2:44 AM

    I am having problems with custom response emails. 

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    Podo: Support AI Agent
    Replied on September 25, 2025 at 2:44 AM

    Hi Monzona,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    If you are having problems with custom response emails, here’s how to manage and troubleshoot them:

    In Jotform, you can set up Notification Emails and Autoresponder Emails for your forms. Notification Emails are sent to you or specified recipients when a form is submitted, while Autoresponder Emails are sent to the form fillers after submission.

    To check or customize your email settings, follow these steps:

    1. Go to your form in Form Builder.
    2. Click on the Settings tab.
    3. Select the Emails tab on the left side.
    4. Here, you can add or edit Notification or Autoresponder Emails by clicking the Add Email button.

    Within the email settings, you can customize the email subject, content, recipients, sender name, reply-to email, and other advanced options such as sending uploads as attachments or scheduling delayed sends.

    Make sure that the recipient email addresses are correct and that the email content includes the necessary form field tags if you want to personalize the emails.

    If you continue to experience issues, please verify your email settings and check your spam or junk folders to ensure emails are not being filtered.

    Let us know if you need further guidance on any specific part of the email setup.

    Give it a try and let us know how it goes.

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