Mobile version look totally different

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    Lincoln_Davis
    Asked on September 25, 2025 at 12:37 AM

    per Jotform.com the mobile version should looks like this below:

    Mobile version look totally different Image 1 Screenshot 30

    however, here is what actual looks like below;

    Mobile version look totally different Image 2 Screenshot 41

  • Profile Image
    Kenneth JotForm Support
    Replied on September 25, 2025 at 2:03 AM

    Hi Lincoln,

    Thank you for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    Mobile version look totally different Image 1 Screenshot 30

    I also used an iPhone emulator. Here's a screenshot of how your form looks on an iPhone 17 Pro Max:

    Mobile version look totally different Image 2 Screenshot 41

    The difference you’re seeing between the Builder’s preview and how the form looks on mobile is often related to how specific devices and browsers scale large background images and text. In-app browsers can also compress or crop content differently, which makes the layout look inconsistent compared to Jotform’s built-in preview.

    To better identify the root cause, could you let us know which device and browser were used when you saw the issue? For example, was it on an iPhone or Android phone, and was the form opened in Safari, Chrome, or through an app like WhatsApp? This information will help us reproduce the exact behavior on our side.

    Once we hear back from you, we can help you sort this out.

  • Profile Image
    Lincoln_Davis
    Replied on September 25, 2025 at 8:20 AM

    thank you

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