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Lincoln_DavisAsked on September 25, 2025 at 12:37 AM
per Jotform.com the mobile version should looks like this below:
however, here is what actual looks like below;
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Kenneth JotForm SupportReplied on September 25, 2025 at 2:03 AM
Hi Lincoln,
Thank you for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:
I also used an iPhone emulator. Here's a screenshot of how your form looks on an iPhone 17 Pro Max:
The difference you’re seeing between the Builder’s preview and how the form looks on mobile is often related to how specific devices and browsers scale large background images and text. In-app browsers can also compress or crop content differently, which makes the layout look inconsistent compared to Jotform’s built-in preview.
To better identify the root cause, could you let us know which device and browser were used when you saw the issue? For example, was it on an iPhone or Android phone, and was the form opened in Safari, Chrome, or through an app like WhatsApp? This information will help us reproduce the exact behavior on our side.
Once we hear back from you, we can help you sort this out.
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Lincoln_DavisReplied on September 25, 2025 at 8:20 AM
thank you
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